Reports: browse these articles, papers and research in which I document the challenges and solutions for engaging people better.
Reading: these books have helped me develop my thinking over the years and they may help you too.
Blog: stimulating debate about how organisations can understand how to engage better with people. Have your say.
Free tools: exercises aim to make you think about how you engage with people. Have a go for yourself and let me know.
Live Research: Take part in my own research or if you qualify, in these that are running for my clients.
Using the right language
This paper outlines our research into the accessibility of organisations’ communications and provides readers with access to the tools they can use to improve the … read more »
Mindwise by Nicholas Epley
One of the best books I’ve read about the fallability of human understanding, what causes this and how to overcome it. He writes in a … read more »
The three conversations you need to hear
How will we solve this problem? Who will we hire? How’s it going? There are three conversations your customers have that you really need to … read more »
Why do we put up with this forecasting nonsense?
The Brexit vote predictions, up until around 3am this morning, were that the ‘Remain’ camp would win. Over the past few days the FT100 index … read more »
How corporate accounting obscures the truth about your business
Traditional ways to account for performance (profit and loss account) and financial health (balance sheet) command all the attention of managers. Yet it is the … read more »
How insights into customer expectations will shape your growth
A customer’s experience of a product or service is in part determined by their expectations. Measuring the former without understanding the latter tells managers nothing about their organisation’s … read more »